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Sprinklr Mega Hiring for both Internship + (FullTime + Experienced)| CTC - 12LPA - 50LPA | Apply before it closes quick

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Author:- Riya Singh.

Linkedin:- https://www.linkedin.com/in/riya-singh-6b74ba1b7/

Email ID:- riyasingh3061999@gmail.com

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https://chat.whatsapp.com/E5kKkaGLrbq7qsk3bZ9E5G 

 

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Sprinklr hiring 2024 Grad - 

https://sprinklr.wd1.myworkdayjobs.com/careers/job/India---Karnataka---Bangalore/Software-Development-Engineer-in-Test_109402-JOB

 

Associate Operations Engineer

Apply

locations

India - Karnataka - Bangalore

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

109916-JOB

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

 

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

 

 

Job Description

 

 

What You’ll Do

As an Operations Engineer at Sprinklr, you should be passionate about maximum platform availability,

troubleshooting and deep diving into issues for quick fix, able to learn new technologies, and are

motivated to work in 24x7 environments.

1. Good Linux Systems Administration Skills.

2. 0-2 years of exposure or knowledge of on-premise data centers or AWS/Azure/GCP

cloud.

3. Experience on IT monitoring tools like Sensu, Prometheus, Grafana etc.

4. Responsible for IT Infrastructure, Application alerts and high availability of production environments.

5. Identify automation opportunities in monitoring and contribute to reducing noise in

monitoring.

6. Ability to work in hybrid culture with teams of various sizes in the same/different time

zones, and remain highly motivated, productive and organized.

7. Ability to independently manage or troubleshoot problems in a production

environment.

8. Good understanding of microservice architectures, application servers, networks &

databases.

9. Good to have knowledge on Jenkins, Git, Kubernetes, Release & Deployments.

10. Good team player

 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

 

Sprinklr hiring 2025 Grad for Associate Software Engineer - https://sprinklr.wd1.myworkdayjobs.com/careers/job/India---Karnataka---Bangalore/Associate-Operations-Engineer_109916-JOB?source=LinkedIn 

 

Sprinklr hiring 2025 Grad for Data Analyst - https://sprinklr.wd1.myworkdayjobs.com/careers/job/India---Haryana---Gurgaon/Data-Quality-Analyst_110030-JOB?source=LinkedIn 

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Comprehensive Overview of Sprinklr

Sprinklr is a globally recognized software company specializing in unified customer experience management (Unified-CXM). Since its inception in 2009, the company has focused on helping enterprises deliver exceptional customer experiences across multiple digital touchpoints. With its cutting-edge technology and innovative approach, Sprinklr has emerged as a leader in the fields of social media management, customer service, marketing, advertising, and more.

Founding and Growth

Sprinklr was founded by Ragy Thomas, an entrepreneur with a vision to revolutionize how businesses interact with customers in the digital age. Headquartered in New York City, Sprinklr initially started as a social media management platform but has since evolved into a comprehensive Unified-CXM platform. The company’s growth has been marked by strategic acquisitions, such as the purchase of companies like Scup, Postano, and NanoRep, which have expanded its capabilities and global reach.

Sprinklr’s growth trajectory has been further fueled by a strong focus on research and development, enabling the company to remain at the forefront of technological advancements in customer experience management.

The Unified-CXM Platform

Sprinklr’s flagship offering is its Unified-CXM platform, which integrates various customer experience functions into a single, cohesive system. This platform allows businesses to streamline their operations and deliver consistent, personalized experiences across channels. Below are some of its core capabilities:

1. Social Media Management

Sprinklr provides a robust suite of tools for managing social media accounts across platforms like Facebook, Twitter, Instagram, LinkedIn, and more. Its advanced analytics and scheduling features enable businesses to optimize their social media strategies effectively.

2. Customer Care

The platform’s AI-driven customer care solutions allow enterprises to handle customer queries efficiently through multiple channels, including chat, email, and social media. This ensures faster response times and improved customer satisfaction.

3. Marketing

Sprinklr’s marketing tools empower businesses to create, manage, and analyze marketing campaigns across various digital platforms. These tools are designed to provide actionable insights, helping marketers achieve better ROI.

4. Advertising

The advertising module enables companies to create targeted ad campaigns with precision. Its AI capabilities help optimize ad spend and deliver highly personalized advertisements to the right audience at the right time.

5. Insights

Sprinklr’s AI-powered insights allow businesses to monitor brand mentions, customer sentiment, and market trends. These insights are invaluable for making data-driven decisions and staying ahead of competitors.

Artificial Intelligence and Innovation

One of Sprinklr’s key differentiators is its focus on artificial intelligence (AI). The company’s AI engine, known as Sprinklr AI+, underpins many of its offerings. This engine uses natural language processing (NLP), machine learning (ML), and predictive analytics to:

  • Analyze customer sentiments in real-time.

  • Identify trends and patterns in customer behavior.

  • Automate repetitive tasks, such as responding to common customer queries.

  • Provide personalized recommendations for improving customer engagement.

By leveraging AI, Sprinklr helps businesses make more informed decisions, reduce operational costs, and enhance the overall customer experience.

Key Industries Served

Sprinklr’s platform is designed to cater to a wide range of industries, including but not limited to:

  1. Retail

    • Enhancing omnichannel customer experiences.

    • Monitoring brand reputation and customer feedback.

  2. Healthcare

    • Providing HIPAA-compliant solutions for patient engagement.

    • Offering insights into patient sentiment and concerns.

  3. Financial Services

    • Ensuring secure communication with clients.

    • Managing regulatory compliance across digital channels.

  4. Technology

    • Supporting product launches and customer support.

    • Leveraging analytics to improve product development.

  5. Government and Public Sector

    • Facilitating transparent communication with citizens.

    • Monitoring public sentiment during critical events.

Notable Clients and Use Cases

Sprinklr serves a diverse array of clients, including Fortune 500 companies and small-to-medium enterprises. Some notable clients include Microsoft, McDonald’s, and Nike. These organizations use Sprinklr’s platform to:

  • Engage with millions of customers worldwide.

  • Manage crisis communications effectively.

  • Track and improve brand loyalty.

  • Deliver personalized customer journeys.

Competitive Edge

Sprinklr’s competitive edge lies in its ability to offer a truly unified platform that eliminates the need for disparate tools and systems. Unlike competitors who may specialize in one or two aspects of customer experience management, Sprinklr provides an end-to-end solution. Other factors contributing to its success include:

  1. Scalability

    • The platform can handle the needs of small businesses and large enterprises alike, making it a versatile choice for organizations of all sizes.

  2. Global Reach

    • With a presence in over 50 countries, Sprinklr has a strong international footprint.

  3. Customer-Centric Approach

    • The company prioritizes customer feedback in its product development cycle, ensuring that its solutions align with market needs.

  4. Partnerships

    • Collaborations with major technology providers, such as Salesforce and Microsoft, have bolstered Sprinklr’s capabilities and market presence.

Challenges and Criticisms

Despite its many strengths, Sprinklr faces challenges such as:

  • Complexity: Some users have reported a steep learning curve associated with the platform’s advanced features.

  • Pricing: The platform’s comprehensive nature can make it expensive for smaller businesses.

  • Competition: Rivals like Salesforce, Hootsuite, and Zendesk continue to challenge Sprinklr’s dominance in the market.

Future Outlook

The future looks promising for Sprinklr as it continues to innovate and expand its offerings. Key areas of focus for the company include:

  1. AI and Automation: Enhancing its AI capabilities to provide even more predictive and prescriptive analytics.

  2. Global Expansion: Increasing its presence in emerging markets to tap into new customer segments.

  3. Sustainability: Developing eco-friendly practices and solutions to align with global sustainability goals.

  4. Vertical Specialization: Building tailored solutions for niche industries, such as education and non-profits.

Conclusion

Sprinklr has solidified its position as a leader in Unified-CXM by providing businesses with the tools they need to engage with customers effectively. With its innovative platform, AI-driven capabilities, and customer-centric approach, Sprinklr continues to set the standard for excellence in customer experience management. As businesses increasingly prioritize digital transformation and customer satisfaction, Sprinklr’s role in shaping the future of customer engagement cannot be overstated.

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